Privacy Policy

Privacy Policy — GemWave™
Last updated: March 2025

GemWave ("we", "us", "our") is committed to protecting your personal information.

1. INFORMATION WE COLLECT
When you visit our site or place an order, we may collect:
- Name, email address, shipping address, phone number
- Payment information (processed securely via Shopify Payments / Stripe)
- Browser type, IP address, pages visited (via cookies)

2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Send marketing emails (only if you opt in)
- Improve our website and customer experience

3. SHARING YOUR INFORMATION
We do not sell your personal data. We may share it with:
- Shipping carriers (to deliver your order)
- Payment processors (Shopify Payments, PayPal)
- Marketing tools (Klaviyo, Meta Ads) — only anonymized/aggregated data

4. COOKIES
We use cookies to enhance your browsing experience and track site analytics. You can disable cookies in your browser settings, though some features may not function properly.

5. YOUR RIGHTS
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing emails at any time via the unsubscribe link

6. DATA RETENTION
We retain your order information for up to 5 years for accounting and legal purposes.

7. THIRD-PARTY LINKS
Our site may contain links to third-party websites. We are not responsible for their privacy practices.

8. CHILDREN'S PRIVACY
Our site is not directed at children under 13. We do not knowingly collect data from children.

9. CHANGES TO THIS POLICY
We may update this policy at any time. Changes will be posted on this page with an updated date.

10. CONTACT
privacy@gemwave.com